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General Questions

  1.     Is there a demo available?

Yes. We initially offer a virtual tour of the Spinnsoft program. A link is sent via e-mail which invites you to join a live meeting. By clicking the link you will be viewing our screen online. One of our staff members will present the highlights of the program and answer any questions that may arise. The meeting can be conducted at one or multiple locations by utilizing the teleconferencing feature of the meeting, which accommodates up to 10 participants.

We will also send you a brochure package which includes a CD-ROM with a full working copy of the program. You can browse through all of the sections and features at your own pace. The program will allow you to create 10 records per section, which will help you understand how the applications work, and also how the information interacts. We certainly realize that implementing gallery software can be a huge decision, and we want you to be completely confident when purchasing our program.
 
  1.     Can my data be converted from another program into SPINNSOFT, or will I have to enter all of it again?
     

We are experts in data conversion.  We have converted many difficult data files throughout the last 14 years, and have addressed a wide variety of situations.  We can import from almost any program, even old DOS or UNIX based data files.  Please contact us for details.

  1.     Can the system run on a network?

Yes. There is a network version available that enables all of the computers within one location to share the same information.  And, unlike other gallery software companies, we do not charge a license fee per computer.  Acquiring one network license allows you to run multiple computers at a single location. Consider this when you are comparing gallery software program costs.

  1.    Our company prefers that only certain employees view confidential information, such as financial reports.  Does your system accommodate security settings?

Yes.  A broad range of security settings can be selected. You can grant full, read only, read/add or no access to each user's module. You can also restrict or allow access to costs, reports and contacts for each user, depending on your preference. Click here  to view all of the user permissions that can be created.
 

  1.     I have two gallery locations. Can they be set up to share the same database information?

Yes. By utilizing Windows Terminal Server, you can access real-time data at all of your locations, as well as anywhere that provides high-speed internet access, at a very reasonable cost.
 

  1.     What are the system requirements?

Just about any recent model PC that can run Microsoft Office will be just fine.  Spinnsoft will run on older Windows 98 machines, although performance will be considerably slower.   Any newer machine should have a minimum of 512 MB RAM, 80 GB hard drive, and Windows 2000 or XP.

Spinnsoft also runs very well on the new Intel-based Macs running Parallel Software.  Please call us for details.

  1.     What happens if I have questions?

Phone support is available Monday through Friday, 8 am to 5 pm PST, or anytime by e-mail.   Your first year of phone support and updates is included with the purchase price.   E-Mail support is always free of charge. 

Ongoing phone support, automatic updates and on-line training are available for a reasonable annual renewal fee.

  1.     Can the system track how much I owe artists and consignors?

Yes. For each inventory item there is a costs tab which tracks all the costs and the artist/consignor percent or dollar amount. When there is a cost associated with a piece of art, enter it into the costs section and indicate if it is a reimbursable expense to the gallery or to the consignor. When a piece is sold, just print the Consignment Report to see the total of what you owe your consignor.

 

  1.     Is there a need to enter information more than once within SPINNSOFT Gallery?

No, there is no need for double entry because there are links between related records, i.e. links between an invoice and the work sold and the person who bought the work. Create an invoice and SPINNSOFT Gallery automatically updates the work – marks it as sold, records the sale price, calculates profit, updates location (when shipped), adds to clients record as a purchase, etc.

  1.     Can I view images of the works within SPINNSOFT Gallery?

Yes. If you have a digital photo on file you can view it on the photo tab for each piece of art inventory.

  1.    How easy is it to find a client or piece of art?

It couldn’t get any easier!  There is a Quick Search box on every form that allows you to easily search for the information you need. Simply type the first few letters of a name, artist, title, client, company or inventory number and then hit enter.  A list will pop-up with all of the possible items. Pick one and you are there!

  1.      Can you group clients into more than one group for mailing lists?

Yes. You can assign clients various affiliations and then mail to a specific affiliation. You can also create mailings for clients in the same group, category or with the same art interests and/or artist interests.

  1.     Can I make my own categories and types for my inventory?

Yes. You can create your own categories, groups, and classes. This allows you the flexibility to organize your art inventory any way you like.

  1.     Can I have the artist biography print on wall-tags?

Yes. You can create wall tags with or without the artist biography. Remember, we will make your wall tags exactly the way you want them!

  1.     Can I track items other than artwork?

Yes. You can also track and sell merchandise items, such as books, prints and cards. When you create a sale the quantity on hand automatically updates for you.

  1.     I create my contracts in Microsoft Word; can the SPINNSOFT Gallery link to those documents?

Yes. An unlimited number of Microsoft Word document templates may be created for use with the invoicing system. When you use click on the "Word" button on the transaction screen, Word will be automatically opened with your contract, and all of the client and art information will be automatically entered for you. You can then modify the Word document as you desire, print it and save it as you normally would.